| About Us Security We have all heard the security alerts that happen from time to time and this understandably makes people nervous about using their credit card for on-line shopping. The most important thing to establish is that this is a rare occurrence and is a fact that you are many times more likely to be a victim of fraud by using your card in a shop or restaurant. Most security alerts happen when someone 'Hacks' into a computer storing customers details. To overcome the slightest chance of you becoming a victim because of shopping with Going Places we have the following procedures in place. All transactions take place on our own dedicated fully secure server through our own Thwarte authenticated secure-card-payment.com We do not store customers credit card details electronically ( on a computer) and all card details are shredded after a short period. See the 'How To Order' Page for other methods of shopping with Going Places. Privacy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will not send marketing e-mail to you and you will not receive e-mails from us other than in connection with your order. Any sensitive information you provide to us is collected on a fully secure server using the latest encryption technology The type of information we will collect about you includes: · your name · address · phone number · email address · credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We do not store your details electronically making it impossible for anyone to illegally hack into you details. We do not share with or transfer your details to any third party other than when required to do so by law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening however this may prevent you from placing an order online. The information collected in this way can be used to identify you unless you modify your browser settings. This information is only used to help you in your transaction or to check the overall pattern of page views, we never try to track an individual. If you have any questions/comments about privacy, you should email us. sales@goplaces.co.uk Sales Policy Going Places reseves the right to refuse an order without explaination. We do not debit cards until goods are ready for dispatch We try to dispatch orders within 1/2 working days of receipt but if for any reason we cannot dispatch goods within 7 working days we will inform you by e-mail We must be informed within 48 hours if goods were received damaged in transit, all parcels should be signed for 'unexamined' If you change your mind within 14 days of receipt we will gladly refund provided: (a) You have informed us prior to returning goods (b) The goods are received unused in original packaging and carriage paid If goods were received damaged we will refund carriage. Carriage where charged is not refundable It is the customers responsibility te ensure the goods reach us in saleable condition. Complaints It is in our interest to deal with customer complaints fairly and promptly. Any complaint you have can be mailed, faxed or telephoned to the contact address and numbers on our who we are page or e-mailed to the proprietor who handles all complaints personally. All complaints will be acknowledged within 3 working days of receipt and a decision made within a further 2 working days where the complaint is within our power. Where the complaint addresses something beyond our control (e.g with the carriage of goods) the customer will be kept informed of the complaint progress. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Privacy Policy Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
